RESPONSIBILITIES

• Provide IT support to Arkys clients
• Handle client incidents, problems, and requests
• Assemble and deploy workstations
• Manage user accounts and security access
• Research solutions to various and complex problems
• Document interventions in our system
• Follow operational standards

TRAINING AND EXPERIENCE

Skills required

• Knowledge of the Microsoft 365 environment
• Ability to install, configure, and troubleshoot computers, printers, and other peripherals
• Understanding of basic networking concepts
• Comprehension of basic cybersecurity principles
• Possession of a driver’s license

Skills we seek

• Enjoy interacting with customers
• Have a genuine desire to help users
• Capacity for learning
• Excellent ability to communicate clearly and effectively with users, both verbally and in writing

Relevant strengths

• Various IT certifications
• Intermediate proficiency in English