JOB SUMMARY
As an IT Specialist, you will support the technical support team as a mentor and the highest technical authority. You will provide assistance for issues requiring a deep level of knowledge in your areas of expertise. Your interactions will mainly be with Arkys employees, with very little client contact. This is a permanent position that includes incentives to keep you at the highest technical level.
- Remote or on-site work at your choice
- Competitive salary range
- Bonus program
- Continuous training program
- Group insurance
JOB DETAILS
- Key contact person and final escalation point for support
- Maintenance of our systems
- Document the resolution of problems and actions taken
- Transfer knowledge to the rest of the teamHandle level 3 incidents or issues
- Document operation standards to facilitate task completion by the technical team
EXPERIENCE AND EDUCATION
Required Skills
- Proficiency in Microsoft environments (Windows Server, Azure, Active Directory, Microsoft 365, etc.)
- In-depth knowledge of standard network protocols
- Knowledge of virtualization systems, particularly VMWare
- Ability to provide recommendations based on client business needs
Desired Qualities
- Autonomy
- Analytical and problem-solving skills
- Methodical (prioritization, rigor, organization)
- Strong written and verbal communication skills
- Teamwork skills (knowledge sharing, communication, collaboration)
Relevant Assets
- Knowledge of Linux environments and/or Linux certification
- Knowledge of the Fortinet environment
- Experience with IP telephony systems
- Various IT certifications
- Knowledge of backup products such as Veeam, DATTO, and Acronis Cyber Backup
- Familiarity with automation tools
